92kpk Privacy Policy

1Introduction

This Privacy Policy explains how 92kpk ("we", "us", "our") collects, uses, stores and protects the personal information of players and visitors who use the 92kpk platform — including the website and mobile application.

By creating an account on 92kpk, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree with this policy, you should not register an account or use the platform.

This policy applies to all personal data collected in connection with your use of the 92kpk online gaming platform, sports betting services (including Cricket, Football and Esports markets), Live Casino, Game Lobby, Bingo, the VIP programme and all related services. All of these operate with PKR as the native currency for Pakistan players.

2Data We Collect

The categories of personal data 92kpk collects are set out in the table below. We collect only what is necessary for the purposes described in this policy.

3How We Collect Your Data

We collect personal data through several channels:

Directly From You

• At registration, when you provide your name, date of birth, contact details and choose a password.
• When you make a deposit or withdrawal request and provide payment method details.
• When you update your account settings, responsible gaming preferences or notification options.
• When you contact the support team via live chat or email — your communication and the information within it is retained.
• When you respond to optional surveys or promotions on the platform.

Automatically During Platform Use

• Session data including login and logout times, pages visited and features used.
• Device and browser information used to detect unusual or unauthorised access.
• IP address and general location data for security and fraud prevention purposes.
• Cookies and similar tracking technologies — covered in detail in the Cookies section.

From Third Parties

• Payment processors may share transaction confirmation data with us to reconcile deposits and withdrawals.
• Identity verification providers may share verification outcomes where we use a third-party KYC service.
• Fraud prevention services may share risk signals associated with specific devices or payment instruments.

4How We Use Your Data

92kpk uses your personal data for the following purposes:

• Operating your account: Registering and maintaining your account, processing logins, displaying your balance, history and VIP status.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• Identity and age verification: Confirming that users are 18 or older and that account details are accurate, particularly before processing withdrawals.
• Delivering the gaming experience: Running bet settlement, game results, Bingo room participation, Live Casino sessions and Game Lobby access.
• VIP programme management: Calculating loyalty points, managing tier progression and delivering tier-specific benefits.
• Customer support: Responding to queries and resolving account issues. Support interactions are logged for quality purposes.
• Platform communications: Sending account-related notifications including transaction confirmations, security alerts and policy updates. Promotional communications only where you have opted in.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gaming behaviour, and applying deposit limits or session settings you have chosen.
• Fraud and security: Detecting and preventing fraudulent transactions, unauthorised account access and bonus abuse.
• Platform improvement: Analysing aggregated usage data (not linked to individual identities) to improve the platform experience.

5Sharing Your Data

92kpk does not sell your personal data to any third party. We share data only in the limited circumstances described below:

• Payment processors: Transaction data is shared with the payment service provider handling your specific deposit or withdrawal (e.g. JazzCash, Easypaisa, Raast, your bank). Each provider has its own privacy obligations.
• Identity verification providers: Where third-party KYC services are used to verify your identity documents, relevant data is shared with that provider for the sole purpose of verification.
• Fraud prevention services: Device, IP and behavioural signals may be shared with fraud detection services to protect accounts and the platform.
• Game software providers: When you play a game, limited session data may be shared with the relevant game provider to run the game. This does not include your full identity data.
• Legal and regulatory requirements: We may disclose personal data where required by law, court order or other legal process applicable to our operations.
• Business transfers: In the event of a merger, acquisition or sale of business assets, user data may be transferred as part of that transaction, subject to the same privacy commitments in this policy.

All third parties with whom we share data are required to process it only for the specified purpose and to maintain appropriate security standards.

6Payment Data

All transactions on 92kpk are denominated in PKR. We support JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and mobile wallets.

Payment card details are processed exclusively through PCI-DSS compliant payment processors. 92kpk does not store full card numbers on its own systems. Card data is tokenised — we retain a secure token that allows future transactions without retaining the full card detail.

Mobile wallet account references (such as JazzCash or Easypaisa mobile numbers) associated with your account are stored in encrypted form and used solely for deposit and withdrawal processing.

7Cookies and Tracking Technologies

92kpk uses cookies and similar technologies on the website and in the app. Cookies are small files stored on your device that help the platform function correctly and that allow us to understand how the platform is being used.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that remember your responsible gaming settings. You cannot opt out of these without disabling platform functionality.
• Analytical cookies: Used to understand how players navigate the platform in aggregate — which features are used most, where players encounter problems, and how the interface performs across different devices. Data is anonymised or pseudonymised before analysis.
• Security cookies: Help detect and prevent fraudulent activity, identify unusual login patterns and protect account security.
• Preference cookies: Remember your notification settings, language preferences and other account customisations.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality. The platform does not serve third-party advertising cookies.

8Data Security

92kpk implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• TLS encryption for all data transmitted between your device and the platform.
• Hashed password storage — passwords are never stored in plain text.
• Access controls restricting which staff members can access specific categories of personal data.
• Regular security monitoring and logging of access to sensitive account data.
• Secure, encrypted storage for payment references and identity document data.

No system is completely immune to security threats. In the unlikely event of a data breach that poses significant risk to affected users, we will notify affected account holders and take appropriate remedial action as quickly as practicable.

You are responsible for keeping your own login credentials secure. If you believe your account has been accessed without your authorisation, contact 92kpk support immediately.

9Data Retention

We retain your personal data for as long as your account is active. If you close your account, we retain certain data for a defined period afterward for the following reasons:

• Financial transaction records are retained to satisfy record-keeping obligations associated with payment processing and fraud prevention.
• Identity verification records may be retained where required by applicable regulations.
• Support interaction records are retained for a limited period for quality and dispute resolution purposes.

Once the relevant retention period has elapsed, data is deleted or anonymised so that it can no longer be linked to you as an individual.

Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify you.

10Your Rights Over Your Data

As a 92kpk account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact the 92kpk support team with your request.

11Minors

The 92kpk platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

At registration, all users are required to confirm they are at least 18 years old. Age verification checks may be carried out as part of the account verification process. If we discover that a user under 18 has registered an account, that account will be closed immediately and any funds returned.

If you believe a minor has accessed or registered on the platform, please contact support immediately. The Responsible Gaming page has guidance on parental controls and access restriction tools that can be used at the device or network level.

12Changes to This Privacy Policy

92kpk may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable requirements. Where a change is material — meaning it significantly affects how your data is collected or used — we will notify you via the platform or to your registered contact details before the change takes effect.

Your continued use of the 92kpk platform after any updated Privacy Policy takes effect constitutes your acceptance of the revised terms. The effective date at the top of this page shows when the current version was last updated.

We recommend bookmarking this page and reviewing it periodically, particularly if you are a regular 92kpk user.

13Contact and Data Queries

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a concern about how your personal data is being handled, please reach out to the 92kpk support team.

You can contact support through the live chat feature available within your account, or by writing to the support email address listed in the Footer below. Please include your registered account username or email address so we can locate your record efficiently.

We aim to respond to all data-related queries within a reasonable timeframe. For access requests and deletion requests, identity verification will be required before we can process the request.